So, my phone line is on the fritz. I head to the AT&T site and try to report a problem. The site sends me in circles. I decide I’m going to have to call them and try to report the problem. They say that they can send a repair tech out. If the problem is on their end, there’s no charge. If the problem is on my end, there’s a $55 charge just to tell me, and then I’d still need to pay them or somebody else to repair the problem. They can’t tell me if the problem is mine or theirs. That $55 is a gamble you have to take.
I’m more inclined to just dump the service entirely. I very rarely need a phone anyway, and there’s the mobile I keep in my glovebox on the are rare instance that I do need it. AT&T doesn’t care about that. There’s nothing they can do, and they’d be sorry to lose me as a customer over that ridiculous chance that they may need to charge me. This company deserves to go out of business. Their approach to service is insane.
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