{"id":70,"date":"2002-05-05T09:04:26","date_gmt":"2002-05-05T09:04:26","guid":{"rendered":"http:\/\/raleighnet.org\/wordpress\/?p=70"},"modified":"2002-05-05T09:04:26","modified_gmt":"2002-05-05T09:04:26","slug":"i-wont-buy-anything-from-orbitsatcom-ever-again","status":"publish","type":"post","link":"http:\/\/gator3134.temp.domains\/~raleigh2\/2002\/05\/05\/i-wont-buy-anything-from-orbitsatcom-ever-again\/","title":{"rendered":"I Won’t Buy Anything From Orbitsat.com Ever Again"},"content":{"rendered":"

If you ever find yourself in the market for satellite equipment, you may want to avoid Orbitsat<\/a>. I found the order process to be a nightmare. They asked for information that my mortgage provider didn’t need, and their customer service sucks. I would avoid them. There are much better companies out there that deserve my business far more.<\/p>\n

Update 11\/1\/2002:<\/b> I was contacted by a representative of Orbitsat who objected to my expressing on this page my opinion of my buying experience with them. They tell me that what I have said here is not true. I’m not sure how expressing my opinion of what happened could be anything but true, but I will emphasize for you that this is just my opinion, and I am merely criticizing them as a United States citizen in accordance with my first amendment right to protest, criticism or parody. You of course are free to draw your own conclusions and make your own decisions.<\/p>\n

However, because I want to be fair, and I certainly don’t want to misrepresent the truth, here are the Facts<\/b> of what happened.

    <\/p>\n
  1. I tried to place an order on-line.<\/li>\n
  2. They wanted me to complete a paper document including my credit card number (which they already had as a result of my order), and fax it.<\/li>\n
  3. I didn’t know who was at the other end of that fax number.<\/li>\n
  4. I didn’t feel like that process was as secure as I would like.<\/li>\n
  5. I wanted to complete the order without doing that, or I wanted them to cancel my order. Either of those choices would have been acceptable to me.<\/li>\n
  6. Instead of responding with what I believe is the bare minimum of acceptable customer service, they chose to reply to their unsatisfied customer with a letter from their “legal department”.<\/li>\n<\/ol>\n

    It is also a fact (as I state below) that when the box broke, they informed me that they don’t support the product after the sale and instructed me to contact Hughes directly.<\/p>\n

    Now, in my opinion, this is bad customer service. I would even say this customer service sucks. I only do business with people with good customer service, so I will never order anything from this company again. They say that they are doing what DirectTV requires of them. I’m not sure that I believe DirectTV requires them to have their customers fax credit card numbers to blind numbers that may or may not be secure. I don’t believe that DirectTV requires them to respond to customer complaints with letters from their legal department. <\/p>\n

    This blog in general and this entry in particular does allow for commenting. If there are other facts that Orbitsat would like to share with you so that you can make an informed decision as to whether they deserve your business, then members of that company are free to comment here (provided the comments are relevant and address the issues raised. If it’s just a bunch of spamming, then it is my site, and I do reserve the right to remove those comments).<\/p>\n

    I suspect that 5 or 6 people have seen this page to date. I know in the past that when big scary legal companies have tried to shut down free expression on personal web sites, they have attracted lots and lots more negative PR than this. Hopefully, Orbitsat will let this drop and work on improving their process rather than working to improve their image so that other consumers will be as uninformed before stumbling into an order with them as I was.<\/p>\n

    My speech is protected, and my rights are clear in this matter. If I’m forced to defend myself oh what a stink I will raise.<\/p>\n

    Communication that innitially led to this blog post (they have requested I not post the C&D letter they sent):<\/p>\n

    From : “Legal Department”
    \nTo : Will
    \nSubject : RE: Orbitsat Contact Info
    \nDate : Sat, 4 May 2002 23:29:31 -0400
    \nIf you wish to cancel your order log on to
    \nwww.orbitsat.com\/youraccount.asp you will be charged a 20% restocking
    \nfee. If we do not receive your complete contraqct within 48 hours we
    \nwill charge your credit card as per the online agreement a $550 deposit
    \nand ship your order out. The contract is designed to avoid having to
    \nprovide Orbit a deposit.<\/p>\n

    Your call. <\/p>\n

    FYI: Orbit has been in business for 15 Year and have customer faxing
    \ntheir contract everyday it’s secure and locked in Vault in our
    \ndepartment after 12 months it is destroyed.<\/p>\n

    Regards<\/p>\n

    John H.<\/p>\n

    —–Original Message—–<\/p>\n

    From: Sales
    \nSent: Friday, May 03, 2002 8:24 PM
    \nTo: Sales
    \nSubject: Orbitsat Contact Info<\/p>\n

    ************************************************************************
    \n*******
    \nMessageType: Sales Question
    \nFind_Out: Ask
    \nSubjectOther: <\/p>\n

    Comments:<\/p>\n

    Invoice #24968
    \nGot a call that said you couldn’t accept the faxed contract from me
    \nsince I didn’t put in a credit card number. As I read the contract, it
    \nis with you and not with Direct TV, so I’m unclear about the phone
    \nmessage from your rep stewart stating that Direct TV won’t accept what I
    \nfaxed you. You’re asking for a lot of informaiton that you just don’t
    \nneed from me, and that I don’t want to fax to you to complete this
    \ntransaction.<\/p>\n

    If you can’t process the order based on the information you have, then
    \ncancel the order. I don’t want to jump through all these hoops just to
    \nbuy something from you.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

    If you ever find yourself in the market for satellite equipment, you may want to avoid Orbitsat. I found the order process to be a nightmare. They asked for information that my mortgage provider didn’t need, and their customer service sucks. I would avoid them. 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